What steps do I take if my vehicle was towed by a law enforcement agency?

If working with your insurance company, please have them contact us to confirm that they will be handling all fees and charges incurred. If you do not plan on going through your insurance company, the vehicle and its contents, with the exception of those listed below, will not be released until full payment to Rockdale [...]

By |2020-06-16T12:14:17+00:00April 7th, 2017|Comments Off on What steps do I take if my vehicle was towed by a law enforcement agency?

What do I need to provide in order to take the vehicle with me?

Same as above; Title, Current Registration or rental agreement to prove ownership/agency. (If this is stored inside your vehicle, you will be allowed to retrieve this documentation) Valid Photo ID or Driver’s License. Along with full payment (Cash and all major credit cards accepted).

By |2020-06-16T12:13:45+00:00April 7th, 2017|Comments Off on What do I need to provide in order to take the vehicle with me?

If I am unable to release the vehicle to my insurance company in person, what are my options?

Fax or Email a letter indicating that you are allowing your insurance company to handle the transporting of your vehicle from our yard.  Please include your name, phone number, the insurance company’s name, and complete description of your vehicle.  Along with this letter, you will need to include a copy of your license and current [...]

By |2020-06-16T12:15:52+00:00April 7th, 2017|Comments Off on If I am unable to release the vehicle to my insurance company in person, what are my options?

Is someone else able to release or retrieve my vehicle in my absence?

If a person other than the registered owner is retrieving the vehicle, that person will need an official government photo ID or valid license, a signed Vehicle Release Form from the registered owner granting permission for the named individual to retrieve the vehicle, a photo copy of the registered owner’s ID and payment (Cash and all [...]

By |2020-06-16T12:16:18+00:00April 7th, 2017|Comments Off on Is someone else able to release or retrieve my vehicle in my absence?

What are the fees to retrieve my vehicle?

Each Law Enforcement towing contract has a different fee schedule.  These fees are not negotiable and are required to be paid to release the vehicle.  This is not our policy as these guidelines are set by the County/State.

By |2020-06-16T12:16:42+00:00April 7th, 2017|Comments Off on What are the fees to retrieve my vehicle?

What are your Office Hours?

Office hours are 8:30 A.M. - 4:30 P.M. Monday through Friday.  9:00 A.M. - 12:00 P.M. on Saturdays, Sundays and all State Affiliated Holidays

By |2020-06-16T12:17:07+00:00April 7th, 2017|Comments Off on What are your Office Hours?

What are your towing hours?

Rockdale has tow truck operators available 24 hours a day, 7 days a week, 365 days a year.  Rest assured that no matter the time of day or night, you will reach a live person, not an automated service, to help assist with your towing needs.

By |2020-06-16T12:17:31+00:00April 7th, 2017|Comments Off on What are your towing hours?
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