If working with your insurance company, please have them contact us to confirm that they will be handling all fees and charges incurred. If you do not plan on going through your insurance company, the vehicle and its contents, with the exception of those listed below, will not be released until full payment to Rockdale [...]
Title, Registration or rental agreement to prove ownership/agency. (If this is stored inside your vehicle, you will be allowed to retrieve this documentation.) Valid Photo ID or Driver’s License.
Same as above; Title, Current Registration or rental agreement to prove ownership/agency. (If this is stored inside your vehicle, you will be allowed to retrieve this documentation) Valid Photo ID or Driver’s License. Along with full payment (Cash and all major credit cards accepted).
If I am not going through my insurance, will you tow the vehicle from your yard to a destination of my choice?
Yes, and the tow will be discounted. You will not have to wait around for someone to pick up your vehicle. We will do it within hours of when you release the vehicle.
Fax or Email a letter indicating that you are allowing your insurance company to handle the transporting of your vehicle from our yard. Please include your name, phone number, the insurance company’s name, and complete description of your vehicle. Along with this letter, you will need to include a copy of your license and current [...]
If a person other than the registered owner is retrieving the vehicle, that person will need an official government photo ID or valid license, a signed Vehicle Release Form from the registered owner granting permission for the named individual to retrieve the vehicle, a photo copy of the registered owner’s ID and payment (Cash and all [...]
Each Law Enforcement towing contract has a different fee schedule. These fees are not negotiable and are required to be paid to release the vehicle. This is not our policy as these guidelines are set by the County/State.
Office hours are 8:30 A.M. - 4:30 P.M. Monday through Friday. 9:00 A.M. - 12:00 P.M. on Saturdays, Sundays and all State Affiliated Holidays
Rockdale has tow truck operators available 24 hours a day, 7 days a week, 365 days a year. Rest assured that no matter the time of day or night, you will reach a live person, not an automated service, to help assist with your towing needs.
If your car has a hold, please contact the State Police. We will need the vehicle release form they give you in order for you to be allowed to pick up the vehicle.